Front Office Supervisor (Hotel)

€26-30k

Permanent
Galway
Posted 3 months ago

Our client is a well-established and highly successful 4 star Hotel in Galway with 150 bedroom, multiple conference suites, restaurants and therapy Spa. They are about to embark on exciting plans to upgrade/renovate the property over the next three year and this is a fantastic time for a passionate Front Office Supervisor looking to develop a career in Hotel Management.

 

Responsibilities:

  • Rostering and payroll of the team
  • Identify and provide departmental training requirements
  • Provide staff with performance direction and feedback
  • Communicate goals and standards effectively and motivate staff to accomplish and maintain them
  • Liaise with management team on a daily basis to coordinate daily activities
  • Organise regular department meetings to cultivate a positive working environment and strong team atmosphere, keeping team informed of all hotel activities
  • Inform all Reception staff of group and VIP arrivals, repeat guests and special requests; ensure any special requests are carried out accordingly
  • Ensure all policies/procedures and SOP’s are maintained
  • Upsell at the Front desk in order to maximise revenue for the hotel

 

Requirements:

  • Proven experience in a similar role
  • Strong customer care approach; willingness to provide the extra attention in order to satisfy guests’ individual needs and wants
  • The ability to anticipate customer needs, change goals and direction quickly and multitask

 

APPLICANTS MUST BE BASED IN IRELAND WITH RELEVANT EXPERIENCE AND FULL WORKING STATUS.

 

Job Features

Job CategoryHospitality (Hotel & Catering)
Salary€26-30k

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